Refund and Returns Policy
At Kaira, we are in association with leading delivery partners across the country. In case any of our products is unable to meet your expectations we consider this as a regretful event, though we also offer you a ’14 days’ return policy’ from the date of invoice. You can email us at firstname.lastname@example.org. We will be glad to help you with the Return claim process. We give you a variety of options to choose from- get another product, get your product replaced (this time with some style tips too, only for you) or a different product exchanged or a complete return of money in case of order cancellations.
Placing Return/Exchange Request on website “My Orders”
Your ‘Return’ will be processed post Kaira approval. You will receive a confirmation email for the same.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
Correct Product and Complete product: Name/ image/ brand/ serial number/ bar code should match and MRP tag should be un-detached and clearly visible. All components in the box received during the time of delivery must be present during the pickup.
Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
Undamaged Product: The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging: Product’s original packaging should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met.
Once KAIRA receives back the product, Team will check the product like it is unused, undamaged, and all tags are perfect. Then team will approve the refund and forward the request to accounts department. Both side courier charges will be deducted from refund amount if product is delivered. No cash refund in case of COD, Only credit note will be issued. Customer can purchase later.
Returns / Exchange Process
Once KAIRA receives back the product, Team will check the product like it is unused, undamaged, and all tags are perfect. Then team will approve the exchange and new product will be dispatched. All courier charges will be paid by buyer in case of exchange.