Refund and Returns Policy

RETURNS POLICY

At Kaira, we are in association with leading delivery partners across the country. In case any of our products is unable to meet your expectations we consider this as a regretful event. We offer you an exchange policy from the date of invoice. You can email us at customercare@kaira.asia. We will be glad to help you with the Exchange claim process.

We give you the option to exchange your product for another product or get your product replaced, subject to the applicable exchange conditions. Returns and refunds are not available. Only exchanges can be done.

Return Pickup

In case of exchanges where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Correct Product and Complete product: Name/ image/ brand/ serial number/ bar code should match and MRP tag should be un-detached and clearly visible. All components in the box received during the time of delivery must be present during the pickup.

Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Product: The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging: Product’s original packaging should be undamaged.

The field executive will refuse to accept the exchange if any of the above conditions are not met.

Refunds

Refunds are not available. Only exchanges can be done.

Returns / Exchange Process

Once KAIRA receives back the product, Team will check the product like it is unused, undamaged, and all tags are perfect. Then team will approve the exchange and new product will be dispatched.

All delivery/courier charges related to the exchange will be borne by the customer.